Case files.

Two-store supermarket

Auckland, New Zealand · since Jul 2026

Order

Desktop tills, back office, wholesale portal, online storefront and a Flutter shopping app, all on one database.

Problem

Background sync on the tills ran green and delivered nothing.

Fix

Sync rebuilt so every till catches up on its own, held bills backed up to the server, and signed updates pushed to each counter (version 1.4.8 in September).

Mods

Windcave EFTPOS, 10c cash rounding, member pricing and points, price tag designer, report generator, opening stock for a new branch.

Nexoriv Retail: supermarket POS

Staffing agency

Hyderabad, India · since Aug 2026

Order

Job portal, job fairs, a WhatsApp team inbox, a clients CRM, SMS campaigns and daily job-poster reels.

Problem

Live jobs that Google still read as expired, and a scheduler that never ran.

Fix

Each publish now pings Google's Indexing API, and the scheduler runs and closes expired jobs on its own.

Mods

Six-role access matrix, live job lists on the main site refreshed hourly, a 19-item recruiter feedback round planned and shipped.

Recruitment software

Outdoor power dealer

Bunbury, Western Australia · since Jul 2026

Order

One web app for sales, the service workshop and parts, plus a counter till.

Problem

Product codes that never matched the supplier's part numbers.

Fix

Search by supplier part number, workshop jobs straight to invoice, invoices synced from the till. Running as a live pilot.

Mods

Page-by-page role access, remark shortcuts, a plain-language email to the team after every release.

Dealer software

Wellness studio

New Zealand · since Sep 2026

Order

A back office, an Android tablet POS and a Windows kiosk from one codebase, with bookings, passes and a TV order screen.

Problem

Built for one studio, then cafes, takeaways and restaurants started asking for it.

Fix

A tenant layer first, then kitchen screens and dockets, then table service, tracked task by task.

Mods

Shift4 card payments in certification, Windcave adapter planned.

Nexoriv Kitchen: hospitality POS

Security camera dealer

New Zealand · since Oct 2026

Order

One app that runs both the public website and the back office.

Problem

A new dealership needed a website and a back office that share one product list.

Fix

A quote request becomes a lead, a priced PDF and then an invoice with serials captured by scan. The site went live in October.

Mods

Profit and loss with NZ GST at 15%, faulty and RMA tracking, opt-in email marketing, a user guide and a feature tracker.

Dealer software

Education group

Hyderabad, India · since Sep 2026

Order

Leads from branch and franchise forms delivered into three CRMs automatically.

Problem

Leads sat in Google Sheets and were copied into each CRM by hand.

Fix

One service reads every sheet and writes each new lead into the right CRM, with every column in its extra fields.

Mods

Branch and franchise sheets each routed to their own CRM; new sheets added on request.

WhatsApp CRM and lead sync

Nonprofit HR and payroll

India · since Aug 2026

Order

HR and payroll for a nonprofit that serves blind and low-vision people.

Problem

Claims could not reach accounts, supervisors could not open supporting documents, and the salary structure changed.

Fix

Claims now route to the supervisor and accounts with documents attached, payroll follows the organisation's new salary split with PF and ESIC, and senior payroll is confidential.

Mods

New employee fields for place of work and devices issued, profile photos, departments, half-day leave notifications, a 46-task accessibility plan.

HR and payroll software

Accessible learning platform

India · since Sep 2026

Order

A learning platform and course website for a nonprofit whose learners are blind or have low vision.

Problem

Enrolment approval was hard to find, enrolment stats crashed, and building assessments was slow.

Fix

Seven issues traced to root cause and fixed, with question import from plain text and clear publishing.

Mods

A WCAG 2.2 AA target, a public course site generated from the course spreadsheet, a weekly tracker shared with the client.

Accessible learning platform

Nonprofit apps on AWS

India · since Jul 2026

Order

Internal apps for a nonprofit: a grant portfolio, asset management and a ticketing system.

Problem

Cancelling a grant left the money side unchanged, and forms accepted bad email addresses and phone numbers.

Fix

Cancellation now flows through the money side, validation is strict, and the apps run on one AWS server behind a load balancer with daily backups.

Mods

Asset list reconciled against the master sheet, SLA clocks that skip off-hours and holidays, a public ticket status board.

Study-abroad consultancy

Hyderabad, India · since Aug 2026

Order

A CRM for an overseas education consultancy, connected to Meta lead ads.

Problem

Meta leads arrived without campaign details, and repeat leads could slip in twice.

Fix

Leads arrive with campaign, ad set and ad IDs, repeats are blocked on Meta's lead ID, and older leads were backfilled in a batch that can be undone.

Mods

New stages such as office visits, free-text close reasons, plain-English sync error messages.

WhatsApp CRM

School admissions CRM

India · since Aug 2026

Order

An admissions CRM for schools, with WhatsApp, in-app help and a knowledge base.

Problem

Counsellors created duplicate leads, call plans ignored leave, and staff phoned in for help with the tool.

Fix

Duplicates name the owner, daily call plans respect leave, and an in-app help chat, knowledge base and screenshot escalation answer questions inside the tool.

Mods

Recorded calls transcribed and scored with coaching notes, a production readiness and security review, a lead site with a password admin.

WhatsApp CRM

Ayurveda brand store

India · since Jul 2026

Order

A custom Shopify theme for an Ayurvedic wellness brand.

Problem

A designed B2B page and new sections had to work inside Shopify, and theme updates risked wiping live settings.

Fix

Built as Shopify sections, with a safe way to move theme updates from the test store to the live one.

Mods

A coming-soon page, analytics, a reviews fix, footer links and spacing cleaned up.