WhatsApp CRM and lead management software

WhatsApp CRMLiveLive with admissions, education and staffing teams

Leads arrive from Meta lead ads, Google Sheets and web forms and land in one pipeline, tagged with the campaign that brought them, with a WhatsApp inbox your whole team can answer from. Built and running for admissions, education and staffing teams.

LEAD 4471
Meta lead ad · Instagram
Admissions team

CAMPAIGNINTAKE

1 x Duplicate checkNEW
1 x Assigned toCOUNSELLOR 3
1 x WhatsApp templateSENT
1 x StageOFFICE VISIT

Campaign and adRECORDED
Call reviewSCORED
Lead sheetSYNCED

STATUSIN PIPELINE

Sample lead.
Illustrative details.

NX-CRM

Fresh off the printer. Tear it to print again.

Built for teams that sell on WhatsApp

WhatsApp CRM is made for these businesses. If yours is close, the analysis will tell us whether it fits.

WhatsApp CRM features

Each line is running for a real team today unless it says otherwise. Your CRM gets the pieces you need, not all of them.

LIVE: running in a business today · BUILT: finished · TESTING, CERTIFYING and IN BUILD: on the pass now · PLANNED: in the written plan

CRMSpec sheet

WhatsApp team inboxLIVE
+ official WhatsApp Business Platform
Message templatesLIVE
Meta lead ads into the CRMLIVE
+ with campaign, ad set and ad IDs
Duplicate guardLIVE
+ repeat Meta leads blocked
Duplicate warning with ownerBUILT
+ tells staff who already has the lead
Google Sheets lead syncLIVE
+ every column mapped, into several CRMs
Pipelines with your own stagesLIVE
+ and free-text close reasons
Leave-aware daily call plansBUILT
In-app help chat and knowledge baseBUILT
+ with screenshot escalation
Call reviewLIVE
+ calls transcribed and scored with coaching notes
Telugu call review, self-hostedTESTING
+ proven on a real call
Mobile CRM app (Flutter)BUILT
+ Android, admin and counsellor views
Outcomes back to MetaPLANNED
+ Conversions API, so campaigns optimise

Live with admissions, education and staffing teams.

Live

How the WhatsApp CRM works

Three stations, one system.

In

Capture

Leads from Meta ads, Google Sheets and web forms land in one pipeline, with duplicates caught before anyone calls twice.

Talk

Follow up

Your team replies from one WhatsApp number with templates, and daily call plans skip people on leave.

Learn

Improve

Every lead keeps the campaign, ad set and ad that brought it, and recorded calls are reviewed with coaching notes. Sending outcomes back to Meta is planned next.

Running for real teams

A study-abroad consultancy gets Meta lead ads straight into its CRM, with the campaign, ad set and ad recorded on every lead. A school admissions team works leads with WhatsApp, an in-app help chat and a knowledge base. An education group feeds three CRMs from live Google Sheets, and a staffing agency shares one WhatsApp inbox across its recruiters.

Read the case files

Status

ServiceWHATSAPP CRM
Lines live or built11
Lines on the pass or planned2
PriceAFTER ANALYSIS

WhatsApp CRM questions

Straight answers. If yours is not here, email us and we will get back to you.

Is this the official WhatsApp API?

Yes. The inbox uses Meta's WhatsApp Business Platform (Cloud API), so messages come from your verified business number.

Can several people reply from one number?

Yes. The whole team works one inbox, with per-person access to the conversations they should see.

Can it pull leads from Facebook and Instagram ads?

Yes. Meta lead ads arrive with campaign, ad set and ad IDs, and repeat leads are blocked. Sending outcomes back through the Conversions API is planned next.

Our leads are in Google Sheets. Can you connect them?

Yes. One service reads every sheet and writes each new lead into the right CRM, with every column mapped.

Can calls be reviewed?

Yes. Recorded calls can be transcribed and scored with coaching notes from the lead page. A self-hosted setup that handles Telugu calls has been tested.

How much does it cost?

We quote after a written analysis of how your team sells today.

Start a project.

Tell us where your leads come from, how your team follows up, and what falls through the cracks. A written analysis comes back before any quote.

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